Return and Refund Policy At Trenz And Ideas, we are committed to providing a smooth and customer-friendly shopping experience. Our Return and Refund Policy is designed to ensure your satisfaction while maintaining clear guidelines for returns, exchanges, and refunds.

We offer a 30-day return, refund, and exchange option. If you encounter any issues, such as product defects, incorrect color, or other concerns, our customer service team is here to assist you. Simply reach out to us, and we will guide you through the process.

Return Policy Who is eligible? All customers facing issues with their received products—whether related to color, design, or other valid concerns—are eligible for returns.

To minimize sizing issues, we recommend:

• Carefully checking the size chart before placing your order.
• Opting for customization if you’re unsure about your size.

Important Notes:

• If you select the wrong size while ordering, Trenz And Ideas will not accept returns.

Terms and Conditions for Returns:

• You have 30 days from the date of receipt to request a return.
• The product must be in its original condition, with all tags intact.
• Items that are used, washed, altered, or damaged are not eligible for return.
• Customized products are not eligible for return.
• Return shipping costs are the responsibility of the customer.
• Ensure the product is sent back to the same warehouse from which it was dispatched.
• Use a trackable courier service and share the tracking ID with our customer care team.
• Products received with stains, cuts, or other damage will not be accepted for return.

Exchange Policy If you need to exchange your product due to size, color, or receiving the wrong item, please email us at sales@trenzandideas.com. Mention a valid reason for the exchange, and our customer service team will assist you.

Steps for Exchange:

1. Send the product back via a trackable courier service at your expense.
2. Once we receive the product, our team will inspect it. If approved, we will process your exchange within 15 business days.

Terms and Conditions for Exchange:

• The product must be in its original condition.
• Customized products are not eligible for exchange.
• Shipping costs for returning the product are the customer’s responsibility.
• Exchanges are processed free of charge, but any customs fees (if applicable) are the customer’s responsibility.

Return and Exchange Procedure

1. Email us at sales@trenzandideas.com to initiate a return or exchange.
2. Attach pictures of the product and clearly state the reason for your request.
3. Our customer service team will respond within 24 hours and provide the return address.
4. Use a trackable courier service to return the product and share the tracking ID with us.
5. Once we receive the item, we will inspect it and notify you of the outcome.

Refund Policy If you encounter issues such as size discrepancies, color differences, defective products, or items not matching the description, you may be eligible for a refund. Contact our customer service team within 30 days of receiving the product.

Terms and Conditions for Refunds:

• Refunds will be processed using the original payment method.
• Approved refunds will be processed within 3 business days.
• Depending on your bank, the refunded amount may take 5-14 business days to reflect in your account.

Order Cancellation Policy

• Orders canceled within 24 hours of placement will receive a full refund, excluding any applicable bank charges.
• Orders canceled after 24 hours will incur a 30% cancellation fee.
• Orders canceled within 3 days of shipment will incur a 50% cancellation fee.
• Orders already shipped cannot be canceled.

Restocking Fee For all returns, customers will bear the return shipping costs and a 10% restocking fee.

For any further queries or assistance, feel free to email us at sales@trenzandideas.com. Our team is here to help!